313:
Zogaj, S. & Bretschneider, U.
(2012):
Customer Integration in New Product Development: A Literature Review Concerning the Appropriateness of Different Customer Integration Methods to Attain Customer Knowledge.
In: Proceedings of the 20th European Conference on Information Systems (ECIS),
Barcelona, Spain.
[Volltext]
[BibTeX][Endnote]
@inproceedings{zogaj2012customer,
author = {Zogaj, S. and Bretschneider, U.},
title = {Customer Integration in New Product Development: A Literature Review Concerning the Appropriateness of Different Customer Integration Methods to Attain Customer Knowledge},
booktitle = {Proceedings of the 20th European Conference on Information Systems (ECIS)},
address = {Barcelona, Spain},
year = {2012},
note = {313},
url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_396.pdf},
keywords = {customer, integration, itegpub, pub_szo, pub_ubr}
}
%0 = inproceedings
%A = Zogaj, S. and Bretschneider, U.
%B = Proceedings of the 20th European Conference on Information Systems (ECIS)
%C = Barcelona, Spain
%D = 2012
%T = Customer Integration in New Product Development: A Literature Review Concerning the Appropriateness of Different Customer Integration Methods to Attain Customer Knowledge
%U = http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_396.pdf
196 (44-10):
Blohm, I.; Fähling, J.; Leimeister, J. M.; Krcmar, H. & Fischer, J.
(2010):
Accelerating customer integration into innovation
ocesses using Pico-Jobs.
In: 22. ISPIM Conference 2010,
Bilbao, Spain.
[Volltext]
[BibTeX][Endnote]
@inproceedings{ls_leimeister,
author = {Blohm, I. and Fähling, J. and Leimeister, J. M. and Krcmar, H. and Fischer, J.},
title = {Accelerating customer integration into innovation
ocesses using Pico-Jobs},
booktitle = {22. ISPIM Conference 2010},
address = {Bilbao, Spain},
year = {2010},
number = {22},
note = {196 (44-10)},
url = {http://www.uni-kassel.de/fb7/ibwl/leimeister/pub/JML_196.pdf},
keywords = {Pico-Jobs, R&D, collaboration, collective, crowdsourcing, customer, innovation, integration, intelligence, itegpub, management, myown, open, outsourcing, pub_jml, workshops}
}
%0 = inproceedings
%A = Blohm, I. and Fähling, J. and Leimeister, J. M. and Krcmar, H. and Fischer, J.
%B = 22. ISPIM Conference 2010
%C = Bilbao, Spain
%D = 2010
%T = Accelerating customer integration into innovation
ocesses using Pico-Jobs
%U = http://www.uni-kassel.de/fb7/ibwl/leimeister/pub/JML_196.pdf
196 (44-10):
Blohm, I.; Fähling, J.; Leimeister, J. M.; Krcmar, H. & Fischer, J.
(2010):
Accelerating customer integration into innovation processes using Pico-Jobs.
In: 22. ISPIM Conference 2010,
Bilbao, Spain.
[Volltext]
[BibTeX][Endnote]
@inproceedings{ls_leimeister,
author = {Blohm, I. and Fähling, J. and Leimeister, J. M. and Krcmar, H. and Fischer, J.},
title = {Accelerating customer integration into innovation processes using Pico-Jobs},
booktitle = {22. ISPIM Conference 2010},
address = {Bilbao, Spain},
year = {2010},
number = {22},
note = {196 (44-10)},
url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_250.pdf},
keywords = {Pico-Jobs, R&D, collaboration, collective, crowdsourcing, customer, innovation, integration, intelligence, itegpub, management, open, outsourcing, pub_jml, workshops}
}
%0 = inproceedings
%A = Blohm, I. and Fähling, J. and Leimeister, J. M. and Krcmar, H. and Fischer, J.
%B = 22. ISPIM Conference 2010
%C = Bilbao, Spain
%D = 2010
%T = Accelerating customer integration into innovation processes using Pico-Jobs
%U = http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_250.pdf
Zeithaml, V. A.; Bitner, M. J. & Gremler, D. D. (Hrsg.)
(2009):
Services marketing.
Erscheinungsjahr/Year: 2009.
Verlag/Publisher: McGraw-Hill Boston [u.a.],
[Volltext] [BibTeX]
[Endnote]
@book{Zeithaml:2009,
author = {Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.},
title = {Services marketing},
publisher = {McGraw-Hill Boston [u.a.]},
year = {2009},
url = {http://opac.bibliothek.uni-kassel.de/DB=1/PPN?PPN=207329109},
isbn = {978-0-07-126393-1},
keywords = {care, customer}
}
%0 = book
%A = Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.
%D = 2009
%I = McGraw-Hill Boston [u.a.]
%T = Services marketing
%U = http://opac.bibliothek.uni-kassel.de/DB=1/PPN?PPN=207329109
Maxie Schmidt :
Schmidt, M. (Hrsg.)
( 2008 ):
Zufriedenheitsorientierte Steuerung des Customer Care, Management von Customer Care Partnern mittels Zufriedenheits-Sevice Level Standards .
[Online-Ausg.] . Aufl./Vol..
Erscheinungsjahr/Year: 2008 .
Verlag/Publisher: Dt. Univ.-Verl. ,
[Volltext] [BibTeX]
[Endnote]
@book{Memo452727,
author = {Schmidt, Maxie},
title = { Zufriedenheitsorientierte Steuerung des Customer Care, Management von Customer Care Partnern mittels Zufriedenheits-Sevice Level Standards },
booktitle = { Zufriedenheitsorientierte Steuerung des Customer Care },
publisher = { Dt. Univ.-Verl. },
year = { 2008 },
edition = { [Online-Ausg.] },
note = { Maxie Schmidt },
url = {/brokenurl# http://dx.doi.org/10.1007/978-3-8349-9641-1 },
isbn = {978-3-8350-0917-2},
keywords = {care, customer, kundenbetreuung}
}
%0 = book
%A = Schmidt, Maxie
%B = Zufriedenheitsorientierte Steuerung des Customer Care
%D = 2008
%I = Dt. Univ.-Verl.
%T = Zufriedenheitsorientierte Steuerung des Customer Care, Management von Customer Care Partnern mittels Zufriedenheits-Sevice Level Standards
%U = /brokenurl# http://dx.doi.org/10.1007/978-3-8349-9641-1
Hu, M. & Liu, B.
(2004):
Mining and summarizing customer reviews.
In: Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining,
New York, NY, USA.
[Volltext]
[BibTeX][Endnote]
@inproceedings{hu2004mining,
author = {Hu, Minqing and Liu, Bing},
title = {Mining and summarizing customer reviews},
booktitle = {Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining},
series = {KDD '04},
publisher = {ACM},
address = {New York, NY, USA},
year = {2004},
pages = {168--177},
url = {http://doi.acm.org/10.1145/1014052.1014073},
doi = {http://doi.acm.org/10.1145/1014052.1014073},
isbn = {1-58113-888-1},
keywords = {customer, info2.0, mining, review, reviews, summarizing, toRead, wordmining}
}
%0 = inproceedings
%A = Hu, Minqing and Liu, Bing
%B = Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining
%C = New York, NY, USA
%D = 2004
%I = ACM
%T = Mining and summarizing customer reviews
%U = http://doi.acm.org/10.1145/1014052.1014073
Wüllenweber, H. (Hrsg.)
(2003):
Mehr Kundenbindung durch Organisationales Lernen: Konzept - Modellierung - empirische Befunde.
1. Aufl.. Aufl./Vol..
Erscheinungsjahr/Year: 2003.
Verlag/Publisher: Eul,
Lohmar.
[Volltext] [BibTeX]
[Endnote]
@book{Wullenweber.2003,
author = {Wüllenweber, Harald},
title = {Mehr Kundenbindung durch Organisationales Lernen: Konzept - Modellierung - empirische Befunde},
series = {Planung, Organisation und Unternehmungsführung},
publisher = {Eul},
address = {Lohmar},
year = {2003},
volume = {87},
edition = {1. Aufl.},
url = {http://www.gbv.de/dms/zbw/366731688.pdf},
isbn = {3899361067},
keywords = {Customer, ITeG_233, Kundenbindung, Lernen, Relationship}
}
%0 = book
%A = Wüllenweber, Harald
%C = Lohmar
%D = 2003
%I = Eul
%T = Mehr Kundenbindung durch Organisationales Lernen: Konzept - Modellierung - empirische Befunde
%U = http://www.gbv.de/dms/zbw/366731688.pdf
Köcher, A. (Hrsg.)
(2002):
Controlling der werbefinanzierten Medienunternehmung.
Erscheinungsjahr/Year: 2002.
Verlag/Publisher: Eul,
Lohmar.
[BibTeX]
[Endnote]
@book{Kocher.2002,
author = {Köcher, Anette},
title = {Controlling der werbefinanzierten Medienunternehmung},
series = {Reihe},
publisher = {Eul},
address = {Lohmar},
year = {2002},
volume = {13},
isbn = {389012948x},
keywords = {Content, Controlling, Customer, ITeG_233, Medienwirtschaft, Relationship}
}
%0 = book
%A = Köcher, Anette
%C = Lohmar
%D = 2002
%I = Eul
%T = Controlling der werbefinanzierten Medienunternehmung
Uebel, M. F. (Hrsg.)
(2002):
Praxis des Customer Relationship Management: Branchenlösungen und Erfahrungsberichte.
1. Aufl.. Aufl./Vol..
Erscheinungsjahr/Year: 2002.
Verlag/Publisher: Gabler,
Wiesbaden.
[BibTeX]
[Endnote]
@book{Uebel.2002,
author = {Uebel, Matthias F.},
title = {Praxis des Customer Relationship Management: Branchenlösungen und Erfahrungsberichte},
publisher = {Gabler},
address = {Wiesbaden},
year = {2002},
edition = {1. Aufl.},
isbn = {340911890x},
keywords = {Customer, ITeG_233, Kundenmanagement, Praxis, Realtionsship}
}
%0 = book
%A = Uebel, Matthias F.
%C = Wiesbaden
%D = 2002
%I = Gabler
%T = Praxis des Customer Relationship Management: Branchenlösungen und Erfahrungsberichte
Block, B. (Hrsg.)
(2001):
Gestaltung und Steuerung einer Hersteller-Händler-Kooperation in der Lebensmittelbranche.
Erscheinungsjahr/Year: 2001.
Verlag/Publisher: Eul,
Lohmar u. a..
[BibTeX]
[Endnote]
@book{Block.2001,
author = {Block, Birgit},
title = {Gestaltung und Steuerung einer Hersteller-Händler-Kooperation in der Lebensmittelbranche},
series = {Reihe},
publisher = {Eul},
address = {Lohmar u. a.},
year = {2001},
volume = {Bd. 74},
isbn = {3890128769},
keywords = {Customer, ECR, Efficient, ITeG_233, Lebensmittelwirtschaft, Nahrungsmittelgewerbe, Relationship, Response, Unternehmenskooperation}
}
%0 = book
%A = Block, Birgit
%C = Lohmar u. a.
%D = 2001
%I = Eul
%T = Gestaltung und Steuerung einer Hersteller-Händler-Kooperation in der Lebensmittelbranche
Linoff, G. & Berry, M. (Hrsg.)
(2001):
Mining the Web. Transforming Customer Data into Customer Value.
Erscheinungsjahr/Year: 2001.
Verlag/Publisher: John Wiley & Sons,
New York.
[BibTeX]
[Endnote]
@book{BerryLinoffWebMining,
author = {Linoff, G.S. and Berry, M.J.A.},
title = {Mining the Web. Transforming Customer Data into Customer Value},
publisher = {John Wiley & Sons},
address = {New York},
year = {2001},
isbn = {90-74821-43-X},
keywords = {web, data, customer, transforming, mining}
}
%0 = book
%A = Linoff, G.S. and Berry, M.J.A.
%C = New York
%D = 2001
%I = John Wiley & Sons
%T = Mining the Web. Transforming Customer Data into Customer Value
Peppers, D. & Rogers, M. (Hrsg.)
(2000):
Enterprise one-to-one: Tools for building unbreakable customer relationships in the interactive age.
Repr.. Aufl./Vol..
Erscheinungsjahr/Year: 2000.
Verlag/Publisher: Piatkus,
London.
[BibTeX]
[Endnote]
@book{Peppers.2000,
author = {Peppers, Don and Rogers, Martha},
title = {Enterprise one-to-one: Tools for building unbreakable customer relationships in the interactive age},
publisher = {Piatkus},
address = {London},
year = {2000},
edition = {Repr.},
isbn = {0749917121},
keywords = {Customer, ITeG_231, Processing, Relations, SMa}
}
%0 = book
%A = Peppers, Don and Rogers, Martha
%C = London
%D = 2000
%I = Piatkus
%T = Enterprise one-to-one: Tools for building unbreakable customer relationships in the interactive age
Mertens, M. (Hrsg.)
(1992):
Kundentypologien im Versicherungsgeschäft mit Privatkunden.
Erscheinungsjahr/Year: 1992.
Verlag/Publisher: J. Eul,
Bergisch Gladbach.
[BibTeX]
[Endnote]
@book{Mertens.1992,
author = {Mertens, Michael},
title = {Kundentypologien im Versicherungsgeschäft mit Privatkunden},
series = {Reihe Versicherungswirtschaft},
publisher = {J. Eul},
address = {Bergisch Gladbach},
year = {1992},
volume = {Bd. 10},
isbn = {3890122981},
keywords = {Customer, HoPla_1110, Insurance, Marketing, Relations}
}
%0 = book
%A = Mertens, Michael
%C = Bergisch Gladbach
%D = 1992
%I = J. Eul
%T = Kundentypologien im Versicherungsgeschäft mit Privatkunden