@incollection{ls_leimeister,
  author = {Drees, A. and Langkau, T. and Leppert, F. and Peters, C. and Soltani, N. and Gök, M. and Menschner, P. and Greiner, W. and Kolbe, L. and Leimeister, J. M. and Möller, K. and Rienhoff, O.},
  title = {Nutzung von Prozessreferenzmodellen zur Produktivitätsmessung und -steigerung von Dienstleistungen},
  booktitle = {Controlling},
  year = {2011},
  volume = {23},
  number = {10},
  pages = {516-522},
  note = {287 (50-11)}
}

@incollection{ls_leimeister,
  author = {Drees, A. and Langkau, T. and Leppert, F. and Peters, C. and Soltani, N. and Gök, M. and Menschner, P. and Greiner, W. and Kolbe, L. and Leimeister, J. M. and Möller, K. and Rienhoff, O.},
  title = {Nutzung von Prozessreferenzmodellen zur Produktivitätsmessung und -steigerung von Dienstleistungen},
  booktitle = {Controlling},
  year = {2011},
  volume = {23},
  number = {10},
  pages = {516-522},
  note = {287 (50-11)},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_292.pdf}
}

@inproceedings{ls_leimeister,
  author = {Peters, C. and Drees, A. and Leppert, F. and Menschner, P. and Leimeister, J. M. and Möller, K. and Greiner, W.},
  title = {Productivity of Telemedical Services - A State of the Art Analysis of Input and Output Factors},
  booktitle = {21. International RESER Conference (RESER) 2011},
  year = {2011},
  number = {21},
  note = {285 (48-11)},
  url = {http://www.uni-kassel.de/fb7/ibwl/leimeister/pub/JML_285.pdf}
}

@inproceedings{ls_leimeister,
  author = {Peters, C. and Drees, A. and Leppert, F. and Menschner, P. and Leimeister, J. M. and Möller, K. and Greiner, W.},
  title = {Productivity of Telemedical Services - A State of the Art Analysis of Input and Output Factors},
  booktitle = {21. International RESER Conference (RESER) 2011},
  year = {2011},
  number = {21},
  note = {285 (48-11)},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_264.pdf}
}