A fuzzy model for reasoning about reputation in web services.
In: Proceedings of the 2006 ACM symposium on Applied computing, series SAC '06, pages 1886-1892. ACM, New York, NY, USA, 2006.
Wanita Sherchan, Seng W. Loke and Shonali Krishnaswamy.
[doi]  [BibTeX] 

Mining and summarizing customer reviews.
In: Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining, series KDD '04, pages 168-177. ACM, New York, NY, USA, 2004.
Minqing Hu and Bing Liu.
[doi]  [BibTeX]