@electronic{www.bestpractical.com, title = {RT: Request Tracker}, url = {http://www.bestpractical.com/rt/}, biburl = {https://puma.uni-kassel.de/url/58ae0270a4a19217e4c78eb3cfed9c3f/stefani}, keywords = {aufgaben issue request system tasks ticket tracker trouble tts}, added-at = {2012-04-30T15:20:14.000+0200}, description = {}, interhash = {58ae0270a4a19217e4c78eb3cfed9c3f}, intrahash = {58ae0270a4a19217e4c78eb3cfed9c3f} }