@book{Memo452727,
  author = {Schmidt, Maxie},
  booktitle = { Zufriedenheitsorientierte Steuerung des Customer Care },
  coverage = {XXVII, 402 S.},
  edition = { [Online-Ausg.] },
  interhash = {a23314d8682c22c80014a208db063e00},
  intrahash = {c62b35b2e977eb14ef096ea3112c47a8},
  isbn = {978-3-8350-0917-2},
  note = { Maxie Schmidt },
  publisher = { Dt. Univ.-Verl. },
  publisherplace = {Wiesbaden},
  title = { Zufriedenheitsorientierte Steuerung des Customer Care, Management von Customer Care Partnern mittels Zufriedenheits-Sevice Level Standards },
  url = {/brokenurl# http://dx.doi.org/10.1007/978-3-8349-9641-1 },
  year = { 2008 }
}