@inproceedings{hu2004mining,
  acmid = {1014073},
  address = {New York, NY, USA},
  author = {Hu, Minqing and Liu, Bing},
  booktitle = {Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining},
  doi = {http://doi.acm.org/10.1145/1014052.1014073},
  interhash = {fa4cfdb6168dd55d8fb419fef992c631},
  intrahash = {88f1001cb2a901275383ad63b87d61fc},
  isbn = {1-58113-888-1},
  location = {Seattle, WA, USA},
  numpages = {10},
  pages = {168--177},
  publisher = {ACM},
  series = {KDD '04},
  title = {Mining and summarizing customer reviews},
  url = {http://doi.acm.org/10.1145/1014052.1014073},
  year = 2004
}

@inproceedings{Sherchan:2006:FMR:1141277.1141722,
  acmid = {1141722},
  address = {New York, NY, USA},
  author = {Sherchan, Wanita and Loke, Seng W. and Krishnaswamy, Shonali},
  booktitle = {Proceedings of the 2006 ACM symposium on Applied computing},
  doi = {http://doi.acm.org/10.1145/1141277.1141722},
  interhash = {6a847312028872dfb07d2472b4e88ca6},
  intrahash = {afa80aad5c9222e20177793dfae5945a},
  isbn = {1-59593-108-2},
  location = {Dijon, France},
  numpages = {7},
  pages = {1886--1892},
  publisher = {ACM},
  series = {SAC '06},
  title = {A fuzzy model for reasoning about reputation in web services},
  url = {http://doi.acm.org/10.1145/1141277.1141722},
  year = 2006
}