@incollection{ls_leimeister,
  author = {Gürtler, Matthias and Kortler, Sebastian and Helms, Bergen and Berkovich, Marina and Leimeister, Jan Marco and Krcmar, Helmut and Shea, Kristina and Lindemann, Udo and und Maik Maurer},
  booktitle = {Dienstleistungsmodellierung 2012 (in Press)},
  chapter = {II},
  editor = {Thomas, Oliver and Nüttgens, Markus},
  interhash = {b5a08d89d9b666828de35e8e3911ed48},
  intrahash = {a375c8f0b9eb53450a24701f94b9023a},
  note = 344,
  pages = {75-96},
  title = {Von Anforderungslisten zum konzeptionellen Design – Funktionsbasierte Analyse von Anforderungen an Product-Service Systems},
  volume = 1,
  year = 2012
}

@book{Topfer.2000,
  address = {Wiesbaden},
  author = {Töpfer, Armin and Adamaschek, Bernd},
  interhash = {4776d0e06ad4c6cc495203f1d2c565bc},
  intrahash = {e4ec4c3e3a783f1b0615447c8f143fdb},
  isbn = {3409116680},
  price = {ca. DM 98.00},
  publisher = {Gabler},
  series = {VOP, Verwaltung, Organisation, Personal},
  title = {Die erfolgreiche Steuerung öffentlicher Verwaltungen:  Von der Reform zur kontinuierlichen Verbesserung},
  url = {http://www.gbv.de/dms/sub-hamburg/314704612.pdf},
  year = 2000
}

@book{Bruhn.2002,
  editor = {Bruhn, Manfred and Stauss, Bernd},
  interhash = {411aaf08c8ecfca8fbfc54844cc786c5},
  intrahash = {7202d22b14689258c569268444c4da26},
  note = {Nr.115 },
  title = {Electronic Services:  Dienstleistungsmanagement:  Jahrbuch 2002 Sonderdruck},
  year = 2002
}

@book{Flie.2009ershienen2008,
  address = {Wiesbaden},
  author = {Fließ, Sabine},
  edition = {1. Aufl.},
  interhash = {3c3c8cdb4e2fa19ef1e069104bf58a3f},
  intrahash = {23bd06c8489a8ce87faa0720aaacdd93},
  isbn = {9783834900241},
  price = {ca. EUR 34.90},
  publisher = {Gabler},
  series = {Lehrbuch},
  title = {Dienstleistungsmanagement:  Kundenintegration gestalten und steuern},
  url = {http://www.gbv.de/dms/ilmenau/toc/539887765.PDF / http://deposit.d-nb.de/cgi-bin/dokserv?id=2993099&prov=M&dok_var=1&dok_ext=htm},
  year = {2009 ershienen 2008}
}

@book{Haller.2005,
  address = {Wiesbaden},
  author = {Haller, Sabine},
  edition = {3., aktualisierte und erw. Aufl.},
  interhash = {97d2d5f80cb4ac7805ae1d927321595d},
  intrahash = {dd2bd90549ea6998c2a50ce7b7fd6e3e},
  isbn = {3409314997},
  price = {EUR 38.90},
  publisher = {Gabler},
  series = {Lehrbuch},
  title = {Dienstleistungsmanagement:  Grundlagen, Konzepte, Instrumente},
  url = {http://www.gbv.de/du/services/toc/bs/476541549},
  year = 2005
}