@article{ls_leimeister,
  author = {Peters, C. and Leimeister, J. M.},
  interhash = {071c5c3611778d042810664eeff7c5a6},
  intrahash = {835729fa7d0868bcb13fe6b9028895c3},
  journal = {Gegenblende},
  note = {JML_406},
  number = 19,
  pages = {15-20},
  title = {Gesellschaftlich notwendige Dienstleistungen},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/04/JML_406.pdf},
  year = 2013
}

@book{Bruhn.2010,
  address = {Berlin, Germany},
  author = {Bruhn, Manfred},
  edition = 8,
  interhash = {332fe1edfe8576d28f280086feee005f},
  intrahash = {d21c0e5c6fb4aaeb31f587f1c3b7a487},
  publisher = {Springer},
  title = {Qualitätsmanagement für Dienstleistungen - Grundlagen, Konzepte, Methoden},
  year = 2010
}