@book{Bruhn.2010,
  address = {Berlin, Germany},
  author = {Bruhn, Manfred},
  edition = 8,
  interhash = {332fe1edfe8576d28f280086feee005f},
  intrahash = {d21c0e5c6fb4aaeb31f587f1c3b7a487},
  publisher = {Springer},
  title = {Qualitätsmanagement für Dienstleistungen - Grundlagen, Konzepte, Methoden},
  year = 2010
}