@book{Gregori.2006,
  address = {Wiesbaden},
  author = {Gregori, Christoph},
  interhash = {9bb4389ddcdd6dd306a800095787338c},
  intrahash = {26d49db2cd259758cbfe02868f9d3321},
  isbn = {3835004042},
  publisher = {Deutscher Universitäts-Verlag | GWV Fachverlage GmbH Wiesbaden},
  series = {Springer-11775 /Dig. Serial]},
  title = {Instrumente einer erfolgreichen Kundenorientierung:  Eine empirische Untersuchung},
  url = {http://dx.doi.org/10.1007/978-3-8350-9249-5},
  year = 2006
}

@book{Block.2001,
  address = {Lohmar u. a.},
  author = {Block, Birgit},
  interhash = {3bf5d317aad22f45831d6065c6a52fa6},
  intrahash = {d3a4b332b0e850c648627cd8e0d60034},
  isbn = {3890128769},
  price = {DM 97.00, EUR 49.00 (ab 1.1.2002)},
  publisher = {Eul},
  series = {Reihe},
  title = {Gestaltung und Steuerung einer Hersteller-Händler-Kooperation in der Lebensmittelbranche},
  volume = {Bd. 74},
  year = 2001
}

@book{Wullenweber.2003,
  address = {Lohmar},
  author = {Wüllenweber, Harald},
  edition = {1. Aufl.},
  interhash = {43f032100d365bd523aaf4cd52073b12},
  intrahash = {5897946bb60bde48314f9a20f6422568},
  isbn = {3899361067},
  price = {EUR 52.00},
  publisher = {Eul},
  series = {Planung, Organisation und Unternehmungsführung},
  title = {Mehr Kundenbindung durch Organisationales Lernen:  Konzept - Modellierung - empirische Befunde},
  url = {http://www.gbv.de/dms/zbw/366731688.pdf},
  volume = 87,
  year = 2003
}

@book{Kocher.2002,
  address = {Lohmar},
  author = {Köcher, Anette},
  interhash = {a012437faf2a3f73c4ece634d354b9fe},
  intrahash = {8f7b5ae882ea9f4d6947ef4d84b96a74},
  isbn = {389012948x},
  price = {EUR 44.00 (DE)},
  publisher = {Eul},
  series = {Reihe},
  title = {Controlling der werbefinanzierten Medienunternehmung},
  volume = 13,
  year = 2002
}