@inproceedings{zogaj2012customer,
  address = {Barcelona, Spain},
  author = {Zogaj, S. and Bretschneider, U.},
  booktitle = {Proceedings of the 20th European Conference on Information Systems (ECIS)},
  interhash = {97236d7c6626a206e21a485d383fa9a0},
  intrahash = {c6815a69c2bc0914e8ee836450d6387c},
  note = 313,
  title = {Customer Integration in New Product Development: A Literature Review Concerning the Appropriateness of Different Customer Integration Methods to Attain Customer Knowledge},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_396.pdf},
  year = 2012
}

@inproceedings{ls_leimeister,
  address = {Bilbao, Spain},
  author = {Blohm, I. and Fähling, J. and Leimeister, J. M. and Krcmar, H. and Fischer, J.},
  booktitle = {22. ISPIM Conference 2010},
  interhash = {9fa366d690b0820bac4b867269a14dba},
  intrahash = {e98feabe5b9628669d1f269885002d01},
  note = {196 (44-10)},
  number = 22,
  title = {Accelerating customer integration into innovation
processes using Pico-Jobs},
  url = {http://www.uni-kassel.de/fb7/ibwl/leimeister/pub/JML_196.pdf},
  year = 2010
}

@book{Zeithaml:2009,
  author = {Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.},
  interhash = {4cdcaf3a8686c48cf8cd6b441c84e315},
  intrahash = {2e9adfd39fddd1d5378cfce4916427f0},
  isbn = {978-0-07-126393-1},
  opac = {http://opac.bibliothek.uni-kassel.de/DB=1/PPN?PPN=207329109},
  publisher = {McGraw-Hill Boston [u.a.]},
  title = {Services marketing},
  url = {http://opac.bibliothek.uni-kassel.de/DB=1/PPN?PPN=207329109},
  year = 2009
}

@book{Memo452727,
  author = {Schmidt, Maxie},
  booktitle = { Zufriedenheitsorientierte Steuerung des Customer Care },
  coverage = {XXVII, 402 S.},
  edition = { [Online-Ausg.] },
  interhash = {a23314d8682c22c80014a208db063e00},
  intrahash = {c62b35b2e977eb14ef096ea3112c47a8},
  isbn = {978-3-8350-0917-2},
  note = { Maxie Schmidt },
  publisher = { Dt. Univ.-Verl. },
  publisherplace = {Wiesbaden},
  title = { Zufriedenheitsorientierte Steuerung des Customer Care, Management von Customer Care Partnern mittels Zufriedenheits-Sevice Level Standards },
  url = {/brokenurl# http://dx.doi.org/10.1007/978-3-8349-9641-1 },
  year = { 2008 }
}

@inproceedings{hu2004mining,
  acmid = {1014073},
  address = {New York, NY, USA},
  author = {Hu, Minqing and Liu, Bing},
  booktitle = {Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining},
  doi = {http://doi.acm.org/10.1145/1014052.1014073},
  interhash = {fa4cfdb6168dd55d8fb419fef992c631},
  intrahash = {88f1001cb2a901275383ad63b87d61fc},
  isbn = {1-58113-888-1},
  location = {Seattle, WA, USA},
  numpages = {10},
  pages = {168--177},
  publisher = {ACM},
  series = {KDD '04},
  title = {Mining and summarizing customer reviews},
  url = {http://doi.acm.org/10.1145/1014052.1014073},
  year = 2004
}

@inproceedings{ls_leimeister,
  address = {Bilbao, Spain},
  author = {Blohm, I. and Fähling, J. and Leimeister, J. M. and Krcmar, H. and Fischer, J.},
  booktitle = {22. ISPIM Conference 2010},
  interhash = {9fa366d690b0820bac4b867269a14dba},
  intrahash = {e98feabe5b9628669d1f269885002d01},
  note = {196 (44-10)},
  number = 22,
  title = {Accelerating customer integration into innovation processes using Pico-Jobs},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_250.pdf},
  year = 2010
}

@book{Peppers.2000,
  address = {London},
  author = {Peppers, Don and Rogers, Martha},
  edition = {Repr.},
  interhash = {11bfd8ca0c68a3749e753dd08214e1ca},
  intrahash = {5677ebfc7bffbb0f208c3c5981c55f00},
  isbn = {0749917121},
  publisher = {Piatkus},
  title = {Enterprise one-to-one:  Tools for building unbreakable customer relationships in the interactive age},
  year = 2000
}

@book{Uebel.2002,
  address = {Wiesbaden},
  author = {Uebel, Matthias F.},
  edition = {1. Aufl.},
  interhash = {c29dd67633332e5e20c345754002da48},
  intrahash = {2b3350ac54d273e24594117ca6836b67},
  isbn = {340911890x},
  price = {ca. EUR 59.00},
  publisher = {Gabler},
  title = {Praxis des Customer Relationship Management:  Branchenlösungen und Erfahrungsberichte},
  year = 2002
}

@book{Block.2001,
  address = {Lohmar u. a.},
  author = {Block, Birgit},
  interhash = {3bf5d317aad22f45831d6065c6a52fa6},
  intrahash = {d3a4b332b0e850c648627cd8e0d60034},
  isbn = {3890128769},
  price = {DM 97.00, EUR 49.00 (ab 1.1.2002)},
  publisher = {Eul},
  series = {Reihe},
  title = {Gestaltung und Steuerung einer Hersteller-Händler-Kooperation in der Lebensmittelbranche},
  volume = {Bd. 74},
  year = 2001
}

@book{Wullenweber.2003,
  address = {Lohmar},
  author = {Wüllenweber, Harald},
  edition = {1. Aufl.},
  interhash = {43f032100d365bd523aaf4cd52073b12},
  intrahash = {5897946bb60bde48314f9a20f6422568},
  isbn = {3899361067},
  price = {EUR 52.00},
  publisher = {Eul},
  series = {Planung, Organisation und Unternehmungsführung},
  title = {Mehr Kundenbindung durch Organisationales Lernen:  Konzept - Modellierung - empirische Befunde},
  url = {http://www.gbv.de/dms/zbw/366731688.pdf},
  volume = 87,
  year = 2003
}