@book{dahlberg2006beyond,
  address = {London [u.a.]},
  author = {Dahlberg, Gunilla and Moss, Peter and Pence, Alan},
  edition = {Repr.},
  format = {book},
  interhash = {f85b081041cb0dfac94e85a7fbd24b1b},
  intrahash = {46e4f640d2cedd21b48c6786f4395107},
  isbn = {0750707690},
  locations = {102599467},
  primaryauthor = {Dahlberg, Gunilla},
  publisher = {RoutledgeFalmer},
  shortsubtitle = {: postmodern perspectives},
  shorttitle = {Beyond quality in early childhood education and care : postmodern perspectives},
  signatures = {25 Päd HM 2026},
  subtitle = {postmodern perspectives / Gunilla Dahlberg, Peter Moss and Alan Pence},
  title = {Beyond quality in early childhood education and care : postmodern perspectives},
  titlestatement = {Gunilla Dahlberg, Peter Moss and Alan Pence},
  uniqueid = {HEB135212650},
  year = 2006
}

@inproceedings{ls_leimeister,
  address = {Valencia, Spain},
  author = {Duennebeil, S. and Sunyaev, A. and Blohm, I. and Leimeister, J. M. and Krcmar, H.},
  booktitle = {3. International Conference on Health Informatics (HealthInf) 2010},
  interhash = {c79ecc24f80f6572f79e40ef06342880},
  intrahash = {6d8d3744dda9624c4ae1b10fed7b2e3e},
  note = {163 (11-10)},
  title = {Do German physicians want electronic health services? A characterization of potential adopters and rejectors in German ambulatory care},
  url = {http://www.uni-kassel.de/fb7/ibwl/leimeister/pub/JML_150.pdf},
  year = 2010
}

@book{Zeithaml:2009,
  author = {Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.},
  interhash = {4cdcaf3a8686c48cf8cd6b441c84e315},
  intrahash = {2e9adfd39fddd1d5378cfce4916427f0},
  isbn = {978-0-07-126393-1},
  opac = {http://opac.bibliothek.uni-kassel.de/DB=1/PPN?PPN=207329109},
  publisher = {McGraw-Hill Boston [u.a.]},
  title = {Services marketing},
  url = {http://opac.bibliothek.uni-kassel.de/DB=1/PPN?PPN=207329109},
  year = 2009
}

@book{Memo452727,
  author = {Schmidt, Maxie},
  booktitle = { Zufriedenheitsorientierte Steuerung des Customer Care },
  coverage = {XXVII, 402 S.},
  edition = { [Online-Ausg.] },
  interhash = {a23314d8682c22c80014a208db063e00},
  intrahash = {c62b35b2e977eb14ef096ea3112c47a8},
  isbn = {978-3-8350-0917-2},
  note = { Maxie Schmidt },
  publisher = { Dt. Univ.-Verl. },
  publisherplace = {Wiesbaden},
  title = { Zufriedenheitsorientierte Steuerung des Customer Care, Management von Customer Care Partnern mittels Zufriedenheits-Sevice Level Standards },
  url = {/brokenurl# http://dx.doi.org/10.1007/978-3-8349-9641-1 },
  year = { 2008 }
}

@inproceedings{ls_leimeister,
  address = {Valencia, Spain},
  author = {Duennebeil, S. and Sunyaev, A. and Blohm, I. and Leimeister, J. M. and Krcmar, H.},
  booktitle = {3. International Conference on Health Informatics (HealthInf) 2010},
  interhash = {c79ecc24f80f6572f79e40ef06342880},
  intrahash = {6d8d3744dda9624c4ae1b10fed7b2e3e},
  note = {163 (11-10)},
  title = {Do German physicians want electronic health services? A characterization of potential adopters and rejectors in German ambulatory care},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_243.pdf},
  year = 2010
}