@book{FaWaS109,
  address = {Maastricht},
  author = {Falkenreck, Christine and Wagner, Ralf},
  booktitle = {International Colloquium in Relationship Marketing},
  interhash = {311b320af6b62e96ba51e230e8358ff3},
  intrahash = {be1908f68fee782f48ea6cb5939cca17},
  title = {Broadening the View on Customers` Propensity to Leave a Relationship},
  year = 2009
}