@incollection{menschner2012service, address = {Wiesbaden, Germany}, author = {Menschner, P. and Prinz, A. and Leimeister, J.M.}, booktitle = {Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft}, editor = {Shire, K.A. and Leimeister, J.M.}, interhash = {71f8605dc8acd5dfd157200263c0141f}, intrahash = {a0933a587752f2c9cc6d3d35e5d32cbc}, note = 315, pages = {111-133}, publisher = {Gabler Verlag}, title = {Service Engineering für IT-basierte Dienstleistungen 50+}, url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_336.pdf}, year = 2012 }