@book{Bruhn.2002,
  editor = {Bruhn, Manfred and Stauss, Bernd},
  interhash = {411aaf08c8ecfca8fbfc54844cc786c5},
  intrahash = {7202d22b14689258c569268444c4da26},
  note = {Nr.115 },
  title = {Electronic Services:  Dienstleistungsmanagement:  Jahrbuch 2002 Sonderdruck},
  year = 2002
}