@conference{wagner2013emotionen,
  address = {Bonn},
  author = {Wagner, Ralf},
  booktitle = {Science meets Marketing & Sales},
  interhash = {3db0dc4f1dcf17e4004be5191e0d9a4e},
  intrahash = {56cef4bc678b02e976fe8f093a6fb850},
  title = {Emotionen im Kundendialog: Mit System zur Kauflaune},
  year = 2013
}