@book{Link.2001,
  address = {Berlin},
  author = {Link, J\"org},
  interhash = {26b77dc3b3390b5387530250f55f2e59},
  intrahash = {4c94a4aac334140d53ac21fd1797ce9e},
  isbn = {3540424441},
  price = {DM 89.90},
  publisher = {Springer},
  title = {Customer Relationship Management:  Erfolgreiche Kundenbeziehungen durch integrierte Informationssysteme ; mit 9 Tabellen},
  url = {\url{http://www.gbv.de/dms/bsz/toc/bsz094811970inh.pdf}},
  year = 2001
}