@conference{WaFaS11, address = {Colloquium Recht und \"Okonomie der Universit\"at Kassel}, author = {Wagner, Ralf and Falkenreck, Christine}, interhash = {ae8b94066f2c7f7b87260eba29028fc3}, intrahash = {4c3d90675a0499cd2f82b019da0badcc}, month = {November}, title = {{B}roadening the {V}iew on {C}ustomers` {P}ropensity to {L}eave a {R}elationship}, year = 2011 }