@article{kaushal2022learning,
  author = {Kaushal, Vaishali and Yadav, Rajan},
  interhash = {6c51aa3e4d6487cd48e3f02c9a74fdc8},
  intrahash = {24d4664dea55bf00b20fe46f17d8d26a},
  journal = {CONCURRENCY AND COMPUTATION-PRACTICE & EXPERIENCE},
  month = {11},
  title = {Learning successful implementation of Chatbots in businesses from B2B customer experience perspective},
  uniqueid = {000877735400001|edswsc},
  year = 2022
}