@book{Flie.2009ershienen2008, address = {Wiesbaden}, author = {Fließ, Sabine}, edition = {1. Aufl.}, interhash = {3c3c8cdb4e2fa19ef1e069104bf58a3f}, intrahash = {23bd06c8489a8ce87faa0720aaacdd93}, isbn = {9783834900241}, price = {ca. EUR 34.90}, publisher = {Gabler}, series = {Lehrbuch}, title = {Dienstleistungsmanagement: Kundenintegration gestalten und steuern}, url = {http://www.gbv.de/dms/ilmenau/toc/539887765.PDF / http://deposit.d-nb.de/cgi-bin/dokserv?id=2993099&prov=M&dok_var=1&dok_ext=htm}, year = {2009 ershienen 2008} }