@article{furnas1987vocabulary,
  acmid = {32212},
  address = {New York, NY, USA},
  author = {Furnas, G. W. and Landauer, T. K. and Gomez, L. M. and Dumais, S. T.},
  doi = {10.1145/32206.32212},
  interhash = {b03603efa8152234684ffce8b44a5abb},
  intrahash = {1a6e34f9b367fcfc67454607a9b2f8e3},
  issn = {0001-0782},
  issue = {11},
  journal = {Commun. ACM},
  month = {November},
  numpages = {8},
  pages = {964--971},
  publisher = {ACM},
  title = {The vocabulary problem in human-system communication},
  url = {http://doi.acm.org/10.1145/32206.32212},
  volume = 30,
  year = 1987
}