@incollection{ls_leimeister,
  author = {Drees, A. and Langkau, T. and Leppert, F. and Peters, C. and Soltani, N. and Gök, M. and Menschner, P. and Greiner, W. and Kolbe, L. and Leimeister, J. M. and Möller, K. and Rienhoff, O.},
  booktitle = {Controlling},
  interhash = {6b7037ddbd23034284c5a81ccaa93bba},
  intrahash = {15ed520a4cc3666260f0c3e2a0df0cdb},
  note = {287 (50-11)},
  number = 10,
  pages = {516-522},
  title = {Nutzung von Prozessreferenzmodellen zur Produktivitätsmessung und -steigerung von Dienstleistungen},
  volume = 23,
  year = 2011
}