@inproceedings{costa2009social,
  author = {Costa, Ricardo Araujo and Silva, Edeilson M. and Neto, Mario G. and Delgado, Diego B. and Ribeiro, Rafael A. and Meira, Silvio R. L.},
  booktitle = {CRIWG},
  crossref = {conf/criwg/2009},
  editor = {Carriço, Luís and Baloian, Nelson and Fonseca, Benjamim},
  ee = {http://dx.doi.org/10.1007/978-3-642-04216-4_8},
  interhash = {3ef53699a4c17a0b3362ccf0bf3df0c0},
  intrahash = {f37184a2bf0e5a1b3092a2e7a5870ba7},
  isbn = {978-3-642-04215-7},
  pages = {94-109},
  publisher = {Springer},
  series = {Lecture Notes in Computer Science},
  title = {Social Knowledge Management in Practice: A Case Study.},
  url = {http://dblp.uni-trier.de/db/conf/criwg/criwg2009.html#CostaSNDRM09},
  volume = 5784,
  year = 2009
}