@book{ls_leimeister,
  address = {Norderstedt},
  author = {Böhmann, T. and Knackstedt, R. and Leimeister, J. M. and Nüttgens, M. and Thomas, O.},
  edition = 1,
  interhash = {3ffcbb28850e8c30312ad7b23153c13e},
  intrahash = {57c9561fa4cd004bffccae0a20477d9f},
  publisher = {Books on Demand; ISBN: 978-3848221097},
  title = {Service Engineering & Management: Proceedings der Teilkonferenz im Rahmen der Multi-Konferenz Wirtschaftsinformatik},
  year = 2012
}

@book{Thomas.2010,
  address = {Berlin, Germany},
  author = {Thomas, O. and Loos, P. and Nüttgens, M.},
  edition = 1,
  interhash = {d15af27493d8fd560c0cdd4203fe3f2a},
  intrahash = {65979ed10756c666217eda2a7eadb5bb},
  privnote = {price = (99,95Euro), isbn = (9783642118548) No. 254 Büro JML},
  publisher = {Springer},
  title = {Hybride Wertschöpfung: Mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst},
  year = 2010
}