@Article{kmjournaldiligent,
  author = {Vrandecic, Denny and Pinto, H. Sofia and Sure, York and Tempich, Christoph},
  title  = {The DILIGENT Knowledge Processes},
  journal = {Journal of Knowledge Management},
  year   = {2005},
  number = {5},
  url    = {http://www.aifb.uni-karlsruhe.de/WBS/ysu/publications/2005_kmjournal_diligent.pdf},

  const  = {\ text}
}