@Book{Hefley.2008,
  author = {Hefley, Bill and Murphy, Wendy},
  title  = {Service Science, Management and Engineering Education for the 21st Century},

  year   = {2008},
  number = {},
  url    = {http://dx.doi.org/10.1007/978-0-387-76578-5},

  const  = {\ text}
}