%0 Book Section
%1 ls_leimeister
%A Riedl, C.
%A Leimeister, J. M.
%A Krcmar, H.
%B e-Service Journal (e-SJ)
%D 2010
%K Electronic_service NSD e-service itegpub literature_review myown new_service_development pub_jml
%T Why e-Service Development is Different: A Literature Review
%U http://www.uni-kassel.de/fb7/ibwl/leimeister/pub/JML_204.pdf