@electronic{www.idea.org,
   title       = {Study about factors that improve online experiences}, 
   url         = {http://www.idea.org/find-information.html},
   biburl      = {https://puma.uni-kassel.de/url/055f996cf54ab0b23c275f4820a178c7/benz},
   keywords    = {experience online survey user websites},
   added-at    = {2011-02-04T16:08:57.000+0100},
   description = {This report outlines key findings from surveys that explored factors that drive online experience as expressed by the three different subject groups – nonprofit organizations and cities, web designers and firms, and the general public},
   interhash   = {055f996cf54ab0b23c275f4820a178c7}, 
   intrahash   = {055f996cf54ab0b23c275f4820a178c7}
}