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Email as Spectroscopy: Automated Discovery of Community Structure within Organizations

, , und . Seite 81--96. Kluwer, B.V., Deventer, The Netherlands, The Netherlands, (2003)

Zusammenfassung

We describe a method for the automatic identification of communities of practice from email logs within an organization. We use a betweenness centrality algorithm that can rapidly find communities within a graph representing information flows. We apply this algorithm to an email corpus of nearly one million messages collected over a two-month span, and show that the method is effective at identifying true communities, both formal and informal, within these scale-free graphs. This approach also enables the identification of leadership roles within the communities. These studies are complemented by a qualitative evaluation of the results in the field.

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