@inproceedings{ls_leimeister,
  address = {Helsinki, Finland (accepted for publication)},
  author = {Bitzer, Philipp and Weiß, Frank and Leimeister, Jan Marco},
  booktitle = {Eighth International Conference on Design Science Research in Information Systems and Technology (DESRIST)},
  interhash = {48a19913ff4a7fda6f2ffac9c1b0af08},
  intrahash = {ecc572acde1b82bc3db34fcfd34c4e31},
  title = {Towards a Reference Model for a Productivity-optimized Delivery of Technology Mediated },
  year = 2013
}

@inproceedings{ls_leimeister,
  address = {Utrecht, Netherlands (accepted for publication)},
  author = {Bitzer, Philipp and Söllner, Matthias},
  booktitle = {European Conference on Information Systems (ECIS)},
  interhash = {bc6ff6701f1e1673fa90aa643e1d00a6},
  intrahash = {2b38076bc602a1a630b3aef8f0cc6215},
  title = {Towards a Productivity Measurement Model for Technology Mediated Learning Services},
  year = 2013
}

@electronic{Barros.2012,
  address = {New York},
  author = {Barros, Alistair and Oberle, Daniel},
  interhash = {19a83f8c5c2307a07101d976e0d06e5f},
  intrahash = {8ab0a04b3d0cb5971a8b0e62728e4ae4},
  isbn = {9781461418641 146141864X},
  publisher = {Springer},
  refid = {779937396},
  title = {Handbook of service description USDL and its methods},
  url = {http://dx.doi.org/10.1007/978-1-4614-1864-1},
  year = 2012
}

@incollection{menschner2012service,
  address = {Wiesbaden, Germany},
  author = {Menschner, P. and Prinz, A. and Leimeister, J.M.},
  booktitle = {Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft},
  editor = {Shire, K.A. and Leimeister, J.M.},
  interhash = {71f8605dc8acd5dfd157200263c0141f},
  intrahash = {a0933a587752f2c9cc6d3d35e5d32cbc},
  note = 315,
  pages = {111-133},
  publisher = {Gabler Verlag},
  title = {Service Engineering für IT-basierte Dienstleistungen 50+},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_336.pdf},
  year = 2012
}

@incollection{ls_leimeister,
  address = {Hershey, Pennsylvania, USA},
  author = {Meis, Jochen and Wojciechowski, Manfred},
  booktitle = {Handbook of research on ambient intelligence and smart environments: Trends and perspective},
  editor = {Chong, Nak-Young and Mastrogiovanni, Fulvio},
  interhash = {f30eccc7b40382341e081632575e1af5},
  intrahash = {283c4379f07bd06a6041b4752e68aae7},
  pages = {220-238},
  publisher = {Information Science Publishing},
  title = {Home service engineering for sensor networks},
  year = 2011
}

@book{Karwowski.2010,
  abstract = {Industrial Engineering   What you need to know to engineer the global service economy.   As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role.   The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.   Readers explore such key aspects of service engineering as: * The role of service science in developing a smarter planet * Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services * Service design, including collaborative e-service systems and the new service development process * Service operations and management, including service call centers * Service quality, from design operations to customer relations * Web-based services and technology in the global e-organization * Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams   With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.},
  author = {Karwowski, W.},
  edition = 1,
  editor = {Salvendy, G.},
  interhash = {8438b31c8d44d65107e168c344ed89ca},
  intrahash = {1dbc2af813268573ed0f40195c9d29df},
  publisher = {John Wiley & Sons},
  title = {Introduction to Service Engineering},
  year = 2010
}