@book{Karwowski.2010, abstract = {Industrial Engineering What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: * The role of service science in developing a smarter planet * Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services * Service design, including collaborative e-service systems and the new service development process * Service operations and management, including service call centers * Service quality, from design operations to customer relations * Web-based services and technology in the global e-organization * Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.}, author = {Karwowski, W.}, edition = 1, editor = {Salvendy, G.}, interhash = {8438b31c8d44d65107e168c344ed89ca}, intrahash = {1dbc2af813268573ed0f40195c9d29df}, publisher = {John Wiley & Sons}, title = {Introduction to Service Engineering}, year = 2010 } @book{Fitzsimmons.1999, abstract = {This is the first book to address the topic of new service development for the evolving experience economy. It draws upon the expertise of internationally recognized authors and covers topics in service innovation, process design, and implementation. Contributors from the fields of operations management, marketing, marketing information technology, and organizational behaviour explore the issues that service firms must address to sustain advantage in the new experience economy.}, author = {Fitzsimmons, J. A.}, editor = {Fitzsimmons, M. J. and Fitzsimmons, J.}, interhash = {5633ed9dcc123c690ca68faacba46163}, intrahash = {2d47ef4dbfb18d8c36a3e026aea835cc}, publisher = {Sage Pubn Inc}, title = {New Service Development: Creating Memorable Experiences}, year = 1999 } @book{Klein.2000, abstract = {Organizational science has never been a fully integrated discipline. Traditionally, organizational research has been conducted from three distinct points of view--the organization, the group, and the individual--although it is clear that processes occurring across all levels of an organization affect the behavior of individuals, groups, and organizations as a whole. This fragmentation has encouraged the proliferation of separate disciplines, theories, and approaches. But in this volume, two dozen experts convince readers to consider multilevel analysis in the study of virtually all phenomena that occur within organizations. By illuminating top-down, bottom-up, and A-level processes and effects within an organization, the contributors bridge the gap between macro and micro approaches with a single unified theory.}, edition = 3, editor = {Klein, K. J. and Kozlowski, S. W. J.}, interhash = {44039ceb695cf448c361722ef7d88847}, intrahash = {e8d615be60f1a60ece21ac4ee816f710}, publisher = {Jossey Bass}, title = {Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions}, year = 2000 } @book{George.2005, author = {George, A. L. and Bennett, A.}, interhash = {92c6426cb3e6b5f20ece3e060f3c6237}, intrahash = {749463a2766caa014d921a9347d170a6}, publisher = {MIT Press}, title = {Case Studies and Theory Development in the Social Sciences}, year = 2005 } @book{Ragin.2000, abstract = {In this innovative approach to the practice of social science, Charles Ragin explores the use of fuzzy sets to bridge the divide between quantitative and qualitative methods. Paradoxically, the fuzzy set is a powerful tool because it replaces an unwieldy, "fuzzy" instrument (the variable, which establishes only the positions of cases relative to each other) with a precise one (degree of membership in a well-defined set). Ragin argues that fuzzy sets allow a far richer dialogue between ideas and evidence in social research than previously possible. They let quantitative researchers abandon "homogenizing assumptions" about cases and causes, they extend diversity-oriented research strategies, and they provide a powerful connection between theory and data analysis. Most important, fuzzy sets can be carefully tailored to fit evolving theoretical concepts, sharpening quantitative tools with in-depth knowledge gained through qualitative, case-oriented inquiry. This book should revolutionize research methods not only in sociology, political science and anthropology but in any field of inquiry dealing with complex patterns of causation.}, author = {Ragin, C. C.}, edition = 2, interhash = {65938d9390638ce71ed329477ada948f}, intrahash = {5022c4ad29569de807cb8dbe2fac8c81}, publisher = {Univ of Chicago Pr}, title = {Fuzzy-Set Social Science}, year = 2000 } @book{Corbin.2008, abstract = {"With its storytelling and conversational approach, what might be dry becomes a stimulating and engaging read - even for the experienced researcher. This edition has been enriched in multiple ways. This classic introduction to qualitative method and practice is a pleasurable and rewarding read for the novice and experienced researcher alike." -- Anne Cooper Moore 20091117}, author = {Corbin, J. M. and Strauss, A. L.}, edition = 3, interhash = {69d726259ea396ba0febe029c64c20c6}, intrahash = {709a5a12a4298e53c7f233a68fe5a9cd}, publisher = {Sage Publ.}, title = {Basics of qualitative research}, year = 2008 } @book{Simon.1996, abstract = {People sometimes ask me what they should read to find out about artificial intelligence. Herbert Simon's book The Sciences of the Artificial is always on the list I give them. Every page issues a challenge to conventional thinking, and the layman who digests it well will certainly understand what the field of artificial intelligence hopes to accomplish. I recommend it in the same spirit that I recommend Freud to people who ask about psychoanalysis, or Piaget to those who ask about child psychology: If you want to learn about a subject, start by reading its founding fathers." -- George A. Miller, \_Complex Information Processing\_ Continuing his exploration of the organization of complexity and the science of design, this new edition of Herbert Simon's classic work on artificial intelligence adds a chapter that sorts out the current themes and tools -- chaos, adaptive systems, genetic algorithms -- for analyzing complexity and complex systems. There are updates throughout the book as well. These take into account important advances in cognitive psychology and the science of design while confirming and extending the book's basic thesis: that a physical symbol system has the necessary and sufficient means for intelligent action. The chapter "Economic Reality" has also been revised to reflect a change in emphasis in Simon's thinking about the respective roles of organizations and markets in economic systems.}, author = {Simon, Herbert A.}, edition = 3, interhash = {3f3c1419d2ef4c01712c85994c30bdb5}, intrahash = {f7b10600614e4eac4a0a06be670be4fe}, publisher = {The MIT Press}, title = {The Sciences of the Artificial}, year = 1996 } @book{Creswell.2008, abstract = {The third edition of the bestselling text "Research Design" enables readers to compare three approaches to research - qualitative, quantitative and mixed methods - in a single research methods text. The book presents these three approaches side by side within the context of the process of research from the beginning steps of philosophical assumptions to the writing and presenting of research. The third edition presents the preliminary steps of using philosophical assumptions in the beginning of the book. It provides an expanded discussion on ethical issues. It emphasizes new Web-based technologies for literature searches. It offers updated information about mixed-methods research procedures. It contains a glossary of terms.}, author = {Creswell, J. W.}, edition = 3, interhash = {69915464ef32b47e30e3a927e11aa369}, intrahash = {e43ab0e4b653400744e1cb890e584f93}, publisher = {Sage Publications Ltd.}, title = {Research Design: Qualitative, Quantitative, and Mixed Methods Approaches}, year = 2008 } @book{AmericanPsychologicalAssociation.2009, edition = 6, editor = {Association, American Psychological}, interhash = {1178fb6b91926cd002bb6f03ccc6591b}, intrahash = {493d143e77afa33554b2f69086820f6a}, publisher = {American Psychological Association}, title = {Publication Manual of the American Psychological Association}, year = 2009 } @book{Wooldridge.2010, abstract = {The second edition of this acclaimed graduate text provides a unified treatment of the analysis of two kinds of data structures used in contemporary econometric research: cross section data and panel data. The book covers both linear and nonlinear models, including models with dynamics and/or individual heterogeneity. In addition to general estimation frameworks (particularly methods of moments and maximum likelihood), specific linear and nonlinear methods are covered in detail, including probit and logit models, multinomial and ordered choice models, Tobit models and two-part extensions, models for count data, various censored and missing data schemes, causal (or treatment) effect estimation, and duration analysis. Control function and correlated random effects approaches are expanded to allow estimation of complicated models in the presence of endogeneity and heterogeneity. This second edition has been substantially updated and revised. Improvements include a broader class of models for missing data problems; more detailed treatment of cluster sampling problems, an important topic for empirical researchers; expanded discussion of "generalized instrumental variables" (GIV) estimation; new coverage of inverse probability weighting; a more complete framework for estimating treatment effects with assumptions concerning the intervention and different data structures, including panel data, and a firmly established link between econometric approaches to nonlinear panel data and the "generalized estimating equation" literature popular in statistics and other fields. New attention is given to explaining when particular econometric methods can be applied; the goal is not only to tell readers what does work, but why certain "obvious" procedures do not. The numerous included exercises, both theoretical and computer-based, allow the reader to extend methods covered in the text and discover new insights.}, author = {Wooldridge, J. M.}, edition = 2, interhash = {7e038f158b215cd78daa3bb17abb7a4f}, intrahash = {c16b890cf4e31efa4e52cab676bf01a6}, publisher = {MIT Press}, title = {Econometric Analysis of Cross Section and Panel Data}, year = 2010 } @book{Kennedy.2008, author = {Kennedy, P.}, edition = 6, interhash = {4f384207bf99cc526496dd9425cd04b5}, intrahash = {c2945d1826e857d316866fb23116d6a6}, publisher = {John Wiley & Sons}, title = {A Guide to Econometrics}, year = 2008 } @book{Wooldridge.2008, abstract = {INTRODUCTORY ECONOMETRICS: A MODERN APPROACH, 4e International Edition illustrates how empirical researchers think about and apply econometric methods in real-world practice. The text's unique approach reflects the fact that undergraduate econometrics has moved beyond just a set of abstract tools to being genuinely useful for answering questions in business, policy evaluation, and forecasting environments. The systematic approach, which reduces clutter by introducing assumptions only as they are needed, makes absorbing the material easier and leads to better econometric practices. Its unique organization separates topics by the kinds of data being analyzed , leading to an appreciation for the important issues that arise in drawing conclusions from the different kinds of data economists use. Packed with relevant applications, INTRODUCTORY ECONOMETRICS offers a wealth of interesting data sets that can be used to reproduce the examples in the text or as the starting point for original research projects.}, author = {Wooldridge, J. M.}, edition = 4, interhash = {c01d3547088094ba687cc02019a196f6}, intrahash = {1fd8310f044a79616d28486d83de896b}, publisher = {Cengage Learning Emea}, title = {Introductory Econometrics - A modern approach}, year = 2008 } @book{Popper.2002, abstract = {Described by the philosopher A.J. Ayer as a work of 'great originality and power', this book revolutionized contemporary thinking on science and knowledge. Ideas such as the now legendary doctrine of 'falsificationism' electrified the scientific community, influencing even working scientists, as well as post-war philosophy. This astonishing work ranks alongside The Open Society and Its Enemies as one of Popper's most enduring books and contains insights and arguments that demand to be read to this day.}, author = {Popper, K. R.}, interhash = {8da36a210cf0b8429e2b29d9340b0126}, intrahash = {a757ee2e670b79eef32f39c6b9825b8b}, publisher = {Taylor & Francis}, title = {The Logic of Scientific Discovery}, year = 2002 } @book{Yin.2008, abstract = {Providing a complete portal to the world of case study research, the Fourth Edition of Robert K. Yin's bestselling text "Case Study Research" offers comprehensive coverage of the design and use of the case study method as a valid research tool. This thoroughly revised text now covers more than 50 case studies (approximately 25 per cent new), gives fresh attention to quantitative analyses, discusses more fully the use of mixed methods research designs, and includes new methodological insights. The book's coverage of case study research and how it is applied in practice gives readers access to exemplary case studies drawn from a wide variety of academic and applied fields. The fourth edition highlights each specific research feature through 44 boxed vignettes that feature previously published case studies. It provides methodological insights to show the similarities between case studies and other social science methods. It suggests a three-stage approach to help readers define the initial questions they will consider in their own case study research. It covers new material on human subjects protection, the role of Institutional Review Boards, and the interplay between obtaining IRB approval and the final development of the case study protocol and conduct of a pilot case. It includes an overall graphic of the entire case study research process at the beginning of the book, then highlights the steps in the process through graphics that appear at the outset of all the chapters that follow. It offers in-text learning aids including 'tips' that pose key questions and answers at the beginning of each chapter, practical exercises, endnotes, and a new cross-referencing table. "Case Study Research, Fourth Edition" is ideal for courses in departments of Education, Business and Management, Nursing and Public Health, Public Administration, Anthropology, Sociology, and Political Science.}, author = {Yin, R. K.}, edition = 4, interhash = {47980f4e5fe8f403be6a15d8996e9b8c}, intrahash = {ee602b2867985aa095dd3b6d637c4978}, publisher = {Sage Publications}, title = {Case Study Research: Design and Methods}, year = 2008 } @book{Angrist.2008, abstract = {The core methods in today's econometric toolkit are linear regression for statistical control, instrumental variables methods for the analysis of natural experiments, and differences-in-differences methods that exploit policy changes. In the modern experimentalist paradigm, these techniques address clear causal questions such as: Do smaller classes increase learning? Should wife batterers be arrested? How much does education raise wages? Mostly Harmless Econometrics shows how the basic tools of applied econometrics allow the data to speak. In addition to econometric essentials, Mostly Harmless Econometrics covers important new extensions--regression-discontinuity designs and quantile regression--as well as how to get standard errors right. Joshua Angrist and Jrn-Steffen Pischke explain why fancier econometric techniques are typically unnecessary and even dangerous. The applied econometric methods emphasized in this book are easy to use and relevant for many areas of contemporary social science. An irreverent review of econometric essentials A focus on tools that applied researchers use most Chapters on regression-discontinuity designs, quantile regression, and standard errors Many empirical examples A clear and concise resource with wide applications}, author = {Angrist, J. D.}, interhash = {329f1c61111ccd94b5ed784f46d89649}, intrahash = {5eb49979f406b02a5d1b9db8bd118cc4}, publisher = {Princeton University Press}, title = {Mostly Harmless Econometrics: An Empiricist's Companion}, year = 2008 } @book{Kuhn.1996, abstract = {There's a comic strip showing a chick breaking out of its shell, looking around, and saying, "Oh, wow! Paradigm shift!" Blame the late Thomas Kuhn. Few indeed are the philosophers or historians influential enough to make it into the funny papers, but Kuhn is one. The Structure of Scientific Revolutions is indeed a paradigmatic work in the history of science. Kuhn's use of terms such as "paradigm shift" and "normal science", his ideas of how scientists move from disdain through doubt to acceptance of a new theory, his stress on social and psychological factors in science--all have had profound effects on historians, scientists, philosophers, critics, writers, business gurus, and even the cartoonist in the street. Some scientists (such as Steven Weinberg and Ernst Mayr) are profoundly irritated by Kuhn, especially by the doubts he casts--or the way his work has been used to cast doubt--on the idea of scientific progress. Yet it has been said that the acceptance of plate tectonics in the 1960s, for instance, was sped by geologists' reluctance to be on the downside of a paradigm shift. Even Weinberg has said that "structure has had a wider influence than any other book on the history of science". As one of Kuhn's obituaries noted, "We all live in a post-Kuhnian age." --Mary Ellen Curtin}, author = {Kuhn, T. S.}, edition = 3, interhash = {e624cbdf57faa15c3c2c29e714b54c78}, intrahash = {fce23c06d64c6471ee567d3c2c926551}, publisher = {University of Chicago Press}, title = {The Structure of Scientific Revolutions}, year = 1996 } @book{Chesbrough.2006, abstract = {In his landmark book "Open Innovation", Henry Chesbrough demonstrated that because useful knowledge is no longer concentrated in a few large organisations, business leaders must adopt a new, "open" model of innovation. Using this model, companies look outside their boundaries for ideas and intellectual property (IP) they can bring in, as well as license their unutilised home-grown IP to other organizations.In "Open Business Models", Chesbrough takes readers to the next step - explaining how to make money in an open innovation landscape. He provides a diagnostic instrument enabling you to assess your company's current business model, and explains how to overcome common barriers to creating a more open model. He also offers compelling examples of companies that have developed such models - including Procter and Gamble, IBM, and Air Products. In addition, Chesbrough introduces a new set of players - "innovation intermediaries" - who facilitate companies' access to external technologies. He explores the impact of stronger IP protection on intermediate markets for innovation, and profiles firms (such as Intellectual Ventures and Qualcomm) that centre their business model on innovation and IP. This vital resource provides a much-needed road map to connect innovation with IP management, so companies can create and capture value from ideas and technologies - wherever in the world they are found.}, author = {Chesbrough, H.}, edition = 1, interhash = {25c22c4d79e5c4f8b703659a79f7426e}, intrahash = {50be0987ff17aa9450e8f72ff5670bf5}, publisher = {Mcgraw-Hill Professional}, title = {Open Business Models: How to Thrive in the New Innovation Landscape}, year = 2006 } @book{Kotler.2007, author = {Kotler, P. and Keller, K. L. and Bliemel, F.}, edition = 12, interhash = {fd1fc74aa3220fa9f438f8553728507d}, intrahash = {ce5f344a4aa2f6709e81e06888af63a7}, note = {ITEG_233 290}, publisher = {earson Studium}, title = {Marketing-Management: Strategien für wertschaffendes Handeln}, year = 2007 } @book{Meffert.2007, author = {Burmann, C. and Meffert, H. and Kirchgeorg, M.}, edition = 10, interhash = {1842bd24b4c4351091bbe51013523fff}, intrahash = {7f3044474c40c6ccb8e53d30ff263af9}, note = {ITEG_233 289}, publisher = {Gabler}, title = {Marketing: Grundlagen marktorientierter Unternehmensführung. Konzepte - Instrumente - Praxisbeispiele}, year = 2007 }