@book{Mertens.1992,
  address = {Bergisch Gladbach},
  author = {Mertens, Michael},
  interhash = {9e8c68590612e355f5b05fc43d88a541},
  intrahash = {cb52418d5b4d1f4227aa409b19101567},
  isbn = {3890122981},
  publisher = {J. Eul},
  series = {Reihe Versicherungswirtschaft},
  title = {Kundentypologien im Versicherungsgeschäft mit Privatkunden},
  volume = {Bd. 10},
  year = 1992
}

@book{Wullenweber.2003,
  address = {Lohmar},
  author = {Wüllenweber, Harald},
  edition = {1. Aufl.},
  interhash = {43f032100d365bd523aaf4cd52073b12},
  intrahash = {5897946bb60bde48314f9a20f6422568},
  isbn = {3899361067},
  price = {EUR 52.00},
  publisher = {Eul},
  series = {Planung, Organisation und Unternehmungsführung},
  title = {Mehr Kundenbindung durch Organisationales Lernen:  Konzept - Modellierung - empirische Befunde},
  url = {http://www.gbv.de/dms/zbw/366731688.pdf},
  volume = 87,
  year = 2003
}

@book{Kocher.2002,
  address = {Lohmar},
  author = {Köcher, Anette},
  interhash = {a012437faf2a3f73c4ece634d354b9fe},
  intrahash = {8f7b5ae882ea9f4d6947ef4d84b96a74},
  isbn = {389012948x},
  price = {EUR 44.00 (DE)},
  publisher = {Eul},
  series = {Reihe},
  title = {Controlling der werbefinanzierten Medienunternehmung},
  volume = 13,
  year = 2002
}

@book{Uebel.2002,
  address = {Wiesbaden},
  author = {Uebel, Matthias F.},
  edition = {1. Aufl.},
  interhash = {c29dd67633332e5e20c345754002da48},
  intrahash = {2b3350ac54d273e24594117ca6836b67},
  isbn = {340911890x},
  price = {ca. EUR 59.00},
  publisher = {Gabler},
  title = {Praxis des Customer Relationship Management:  Branchenlösungen und Erfahrungsberichte},
  year = 2002
}

@book{Block.2001,
  address = {Lohmar u. a.},
  author = {Block, Birgit},
  interhash = {3bf5d317aad22f45831d6065c6a52fa6},
  intrahash = {d3a4b332b0e850c648627cd8e0d60034},
  isbn = {3890128769},
  price = {DM 97.00, EUR 49.00 (ab 1.1.2002)},
  publisher = {Eul},
  series = {Reihe},
  title = {Gestaltung und Steuerung einer Hersteller-Händler-Kooperation in der Lebensmittelbranche},
  volume = {Bd. 74},
  year = 2001
}

@book{Peppers.2000,
  address = {London},
  author = {Peppers, Don and Rogers, Martha},
  edition = {Repr.},
  interhash = {11bfd8ca0c68a3749e753dd08214e1ca},
  intrahash = {5677ebfc7bffbb0f208c3c5981c55f00},
  isbn = {0749917121},
  publisher = {Piatkus},
  title = {Enterprise one-to-one:  Tools for building unbreakable customer relationships in the interactive age},
  year = 2000
}

@inproceedings{ls_leimeister,
  address = {Bilbao, Spain},
  author = {Blohm, I. and Fähling, J. and Leimeister, J. M. and Krcmar, H. and Fischer, J.},
  booktitle = {22. ISPIM Conference 2010},
  interhash = {9fa366d690b0820bac4b867269a14dba},
  intrahash = {e98feabe5b9628669d1f269885002d01},
  note = {196 (44-10)},
  number = 22,
  title = {Accelerating customer integration into innovation processes using Pico-Jobs},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_250.pdf},
  year = 2010
}

@inproceedings{zogaj2012customer,
  address = {Barcelona, Spain},
  author = {Zogaj, S. and Bretschneider, U.},
  booktitle = {Proceedings of the 20th European Conference on Information Systems (ECIS)},
  interhash = {97236d7c6626a206e21a485d383fa9a0},
  intrahash = {c6815a69c2bc0914e8ee836450d6387c},
  note = 313,
  title = {Customer Integration in New Product Development: A Literature Review Concerning the Appropriateness of Different Customer Integration Methods to Attain Customer Knowledge},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_396.pdf},
  year = 2012
}