@electronic{Lyon.2011,
  abstract = {The Handbook of Research Methods on Trust provides an authoritative in-depth consideration of quantitative and qualitative methods for empirical study of trust in the social sciences. As this topic has matured, a growing number of practical approaches and techniques have been utilised across the broad, multidisciplinary community of trust research, providing both insights and challenges. This unique Handbook draws together a wealth of research methods knowledge gained by trust researchers into one essential volume. The contributors examine different methodological issues and particular methods.},
  address = {Cheltenham},
  author = {Lyon, Fergus and Mollering, Guido and Saunders, Mark N. K.},
  interhash = {18e8cbf5d2c0472137ccddd38ff5878d},
  intrahash = {82df76c4eb3e4343cf4f477e230c4798},
  isbn = {9780857932013 0857932012},
  publisher = {Edward Elgar Pub.},
  refid = {763159362},
  title = {Handbook of Research Methods on Trust},
  url = {http://public.eblib.com/EBLPublic/PublicView.do?ptiID=807376},
  year = 2011
}

@electronic{Barros.2012,
  address = {New York},
  author = {Barros, Alistair and Oberle, Daniel},
  interhash = {19a83f8c5c2307a07101d976e0d06e5f},
  intrahash = {8ab0a04b3d0cb5971a8b0e62728e4ae4},
  isbn = {9781461418641 146141864X},
  publisher = {Springer},
  refid = {779937396},
  title = {Handbook of service description USDL and its methods},
  url = {http://dx.doi.org/10.1007/978-1-4614-1864-1},
  year = 2012
}