@book{Hefley.2008, address = {Boston, MA}, author = {Hefley, Bill and Murphy, Wendy}, interhash = {9776b7e32ca9edfa1a443ee765fb0843}, intrahash = {85fa6f327c8c7c6f96405f0a65038dee}, isbn = {9780387765778}, publisher = {Springer Science+Business Media LLC}, series = {Springer-11643 /Dig. Serial]}, title = {Service Science, Management and Engineering Education for the 21st Century}, url = {http://dx.doi.org/10.1007/978-0-387-76578-5}, year = 2008 }