@book{WaS501,
  address = {IHK Hannover},
  author = {Wagner, Ralf},
  booktitle = {Workshop f\"ur F\"uhrungskr\"afte},
  interhash = {5c5c0435cef4bcaa9189f59f2caa7af1},
  intrahash = {ed3afae7a9669ef6187b82179ceb64e8},
  title = {Kundenbindung und Benchmarking im Gro{\ss}handel},
  year = 2001
}