@article{ls_leimeister,
  address = {Berlin, Germany},
  author = {Leimeister, Jan Marco},
  edition = 2012,
  interhash = {4492894f733171529bcdaadd31e2d541},
  intrahash = {e9d6a2ea334f8e30d6839cc77979472b},
  note = 320,
  publisher = {Springer Berlin Heidelberg, ISBN: 978-3-642-27982-9, doi: 10.1007/978-3-642-27983-6},
  title = {Dienstleistungsengineering und -management },
  url = {http://link.springer.com/book/10.1007/978-3-642-27983-6},
  year = 2012
}