@book{Kleinertz.2001,
  address = {Lohmar},
  author = {Kleinertz, Jochen},
  interhash = {146d67e7e18a015c65bfb54fe269328a},
  intrahash = {debc64e399e39c1a2bcaff6a82372a15},
  isbn = {3890128270},
  price = {DM 89.00, EUR 46.00 (ab 1.1.02)},
  publisher = {Eul},
  series = {Reihe},
  title = {Kennzahlenorientiertes Prozeß- und Kundenmanagement:  Dargestellt am Beispiel der Konsumgüterindustrie},
  volume = 70,
  year = 2001
}