@inproceedings{ls_leimeister,
  address = {Helsinki, Finland},
  author = {Menschner, P. and Peters, C. and Leimeister, J. M.},
  booktitle = {19. European Conference on Information Systems (ECIS 2011)},
  interhash = {fdf0512741637951ac4476cb74667b45},
  intrahash = {c182ef5c54f35b8664b886372871bacd},
  note = {221 (07-11)},
  number = 19,
  title = {Engineering Knowledge-Intense, Person-Oriented Services – A State of the Art Analysis},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_266.pdf},
  year = 2011
}