@conference{wagner2013systematical,
  address = {Prague},
  author = {Wagner, Ralf},
  booktitle = {International Competitive Intelligence Conference},
  interhash = {1d9add396681fa82dfa68866ed8b42a9},
  intrahash = {afa94f6654a71612d501829c4682348d},
  title = {Systematical Surprise: Matching CI with the Customers‘ Perspective},
  year = 2013
}