@incollection{ls_leimeister,
  author = {Riedl, C. and Leimeister, J. M. and Krcmar, H.},
  booktitle = {e-Service Journal (e-SJ)},
  interhash = {451ba1a1275d85abfda0fc4c40978e95},
  intrahash = {145b7b4e387e58a191d6cdfe1f95e858},
  note = {204 (52-10)},
  title = {Why e-Service Development is Different: A Literature Review},
  url = {http://pubs.wi-kassel.de/wp-content/uploads/2013/03/JML_193.pdf},
  year = 2010
}