@book{Bruhn.2010,
  address = {Berlin, Germany},
  author = {Bruhn, Manfred},
  edition = 8,
  interhash = {332fe1edfe8576d28f280086feee005f},
  intrahash = {d21c0e5c6fb4aaeb31f587f1c3b7a487},
  privnote = {ISBN = {3642138098} No. 328},
  publisher = {Springer},
  title = {Qualitätsmanagement für Dienstleistungen - Grundlagen, Konzepte, Methoden},
  year = 2010
}

@book{Memo372420,
  author = {(Hrsg.), Manfred Bruhn ...},
  booktitle = { Electronic services },
  coverage = {XIII, 896 S.},
  editor = {Bruhn, Manfred},
  interhash = {c7d2478f971249077ddbe460210634d8},
  intrahash = {f3c051ac2dced1a006a76d001e72c322},
  isbn = {3-409-11836-5},
  publisher = { Gabler },
  publisherplace = {Wiesbaden},
  series = { Dienstleistungsmanagement . - Wiesbaden : Gabler;2002 },
  title = { Electronic services },
  year = { 2002 }
}